Reseller Start-Up Guide


Your HostPapa reseller account: Getting started

Thank you for choosing HostPapa! Setting up your new HostPapa reseller hosting account is not difficult. We think you'll enjoy the features and support we offer all our valued resellers.

Below, you’ll find everything you need to get started.

Step 1Step 1: Do you need to transfer your website or reseller hosting account?

If you are a new HostPapa customer:

  • If you're a new HostPapa customer and starting a new website, from scratch, continue on to step 2 below.
  • If you have a reseller hosting account or website with another hosting company, you must first transfer it to HostPapa. If you require assistance please contact support and submit a ticket

If you are an existing HostPapa customer:
Congratulations on signing up with HostPapa reseller! If you registered your domain name with HostPapa, you can move on to step 3. If you registered your domain name with another company – or are not sure – please go to step 2.

Step 2Step 2: Update your DNS, if necessary

This is an easy, but crucial step, which will ensure your domain name "points" to the correct hosting package. Your domain name servers must be changed in order to get your website working. Please follow the instructions that apply to you:

If you registered your domain name with HostPapa when you signed up, this is already complete. You may move on to step 3.

If you registered your domain name with another company, or if you would like to set up private name servers, please follow the steps outlined in the videos here:

You may choose to set up private name servers (i.e. and for branding reasons, so that your brand name is more visible to clients. Ths IP addresses for your private name servers are in your welcome email. Read more on how to set up private name servers.

It will take between 24 and 48 hours after this step is complete for your website to be recognized by HostPapa's servers. You can avoid downtime during the move:

If more than 48 hours have passed and your site is still not working, please contact HostPapa support.

For more details about domain name servers, you may be interested in this knowledgebase article:

Step 3Step 3: Create your reseller package in WHM

It's time to configure WHM reseller! Note that your primary domain will show very little space or bandwidth at this point. The first thing you must do is create a package for yourself, as the reseller. You need to allocate yourself disk space and bandwidth, in order to have your own working website.
These useful video tutorials will walk you through the process:

To create a web hosting package:
  1. Log in to your WHM (see step 5 for details)
  2. Click on Create Package (this will be in the left-hand navigation bar)
  3. Go to Upgrade / Downgrade Account and change the account accordingly.

Once you have created an account for yourself, you may use this same process to set up accounts for your customers (see step 4).

IMPORTANT: Never delete your main site with us. If you do, your reseller account will no longer work.

Step 4Step 4: Create your client's account/web space

If you’re ready, you may create an account for your client at this time.

View a video tutorial on the account creation process here:

Click "Create an Account" under Account Functions. You will be prompted to fill out the following fields:

The domain name which you are creating the cPanel account for. If you are creating a cPanel account for a subdomain, do not include www. in front of the domain name. (Please note: this may not apply to all accounts. If you are unsure, please contact HostPapa support.)

You may use the username WHM automatically suggests, or you may enter your own. Do not use hypens, special characters or spaces, and limit your username to 8 characters. You cannot use the username "root" as it is already taken by the server.

The cPanel password should never contain the cPanel username; never use the WHM password as the cPanel password for your customer's cPanel – doing so is a security risk. To ensure a unique, strong password, you may choose to use the password generation tool: click "Generate Password" and follow the instructions in the pop-up box that appears.

The email address will be used by the WHM for automatic notification of issues with the account. You may enter your own email address (instead of the account holder's email address), if you want to receive these emails. If you do so, WHM will automatically send an email to your primary domain's contact email address with the account information when any account is created. No notice will be sent to the account user.

This will indicate the pre-set limits and settings that are applied to the accounts you create. To prevent repetition of package names, packages created using a reseller account will be automatically prefixed with your reseller username and an underscore ( _ ).

Please consider your clients' specific needs when allocating space and bandwidth. A blogger may need about 100 MB of bandwidth and 20 MB of space. Clients with more expansive or multiple sites will require more. (Remember: 1 GB of space or bandwidth is equal to 1024 MB.)

DNS Settings
You will have the option to check a box beside: "Use the nameservers specified at the Domain's Registrar. (Ignore locally specified nameservers.)"  This allows you to indicate if the domain should use its own private nameservers or the locally configured shared nameservers.

Check this option if you have specified private nameservers for the domain of this new cPanel account and these private nameservers have already been configured at the registrar. Doing so will ensure WHM sets the DNS for the private nameservers in the zone correctly.

To use the default nameservers configured in the server configuration, leave this box unchecked.

Click on the "Create" button to finish the account creation process.

Step 5Step 5: Upload your website

Begin uploading to your account now by using an FTP Client or cPanel's File Manager. (Click on links for our helpful video tutorials!)

Using File Manager in cPanel
  • FTP client users: put your site's IP address under the "FTP address" field; use the username and password included your welcome email.
  • When you establish your FTP connection, go into the "public_html" folder to begin uploading your site. Replace the default place holder page in one of two ways: upload an index.html (in all lowercase lettering) file; or delete the page and replace it with your own index page.
  • Email address: both you and your client will need to configure your HostPapa email addresses in cPanel (see link below).
Step 6Step 6: Links you need in order to access your control panels

IMPORTANT: You will need these links to access your WHM and cPanel (etc.) before and after DNS propagation.

"Before propagation" refers to the time between sign up and when the changes to your name servers take effect (see step 2, above). Use this format during propagation. "After propagation" refers to the time after which your site is up and running normally.

Place: Before Propagation: After Propagation:
cPanel http://12.23.345.67/cpanel
WHM http://12.23.345.67/whm
Webmail http://12.23.345.67/webmail
WebSite http://12.23.345.67/~username/

Never create your own demo account. A demo account can be insecure and compromise the server's uptime. You may use or link to HostPapa's secure demo:

Step 7Step 7: Maximize your reseller hosting account!

Take advantage of these options, available through all HostPapa reseller accounts:

Step 8Step 8: Support for resellers

HostPapa's professional support team is available around the clock to answer questions from resellers.

Knowledgebase: This searchable database of articles has answers to many of the most commonly asked questions and problems our customers encounter. It's a good first step in problem-solving!

Video tutorials: This library of short videos can help you set up, configure and solve a number of issues.

HostPapa forum: The HostPapa forum is an excellent resource. The members of this vibrant community are ready and willing to answer your questions, engage in discussion, and offer support. Check it out:

Chat: HostPapa offers chat support in English, French and Spanish. Use this method to find quick answers to simple technical, sales and billing problems that haven't been answered in the knowledgebase. You may access the live chat system through your customer care center:

Submit a ticket: Email our support team any time for help with any issue, from a simple query about email to a complicated technical problem. Submit a new ticket any time – our support team is waiting, 24/7/365 to answer your queries efficiently:

A few hints on using this ticket support system:

  1. One ticket per issue only, please! Submitting multiple tickets for the same issue slows down the support process.
  2. Please include your primary domain name, username, and as much detail as possible in your email request. If a login or URL is needed to duplicate the problem, please include that as well. The more detail you provide to our administrators, the faster they can resolve your issue.

Phone support: Phone support is available daily to answer your basic issues and concerns. Please remember that the best way to deal with more complicated technical issues is through ticket support. You’ll find the toll-free number for your region by clicking the "contact us" link on the HostPapa homepage.

Step 9Step 9: Billing

Billing is automatic: please ensure we have up-to-date credit card or Paypal information for you so there is no interruption in service. You will be billed according to the date and terms you signed up on (if you agree to pay monthly, you will be billed on the day you signed up, each month). To cancel or upgrade your account, please open a support ticket:

For all billing-related issues, including updating your billing or credit card information or to view invoices, please log in to your billing account through your customer care center:

All reseller accounts come with three IP addresses. You may purchase additional IP addresses through your customer care center:

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